Refund and cancellation policy

Effective date: 15 October 2026
Provider: J Live Solutions, 178 Currie Road, Durban, South Africa · Contact: info@jlivesolutions.co.za

This policy forms part of the QuoteKit terms of use. It is written in plain language. If anything here conflicts with your rights under South African law, the law wins.

1. You can cancel any time

• You can cancel Pro whenever you like, on any plan. There is no cancellation fee.
• When you cancel, your plan won't renew and you won't be charged again.
• Pro access continues until the end of the period you've already paid for, unless you receive a refund for that period. After that, your account moves to the free tier automatically (see section 5).

2. How to cancel

• By email: send "Cancel my QuoteKit Pro" to info@jlivesolutions.co.za from the email address on your account. We will confirm by email within 2 business days.
• You can also use the subscription management link in Paystack's emails, where Paystack provides one.
• Your cancellation takes effect from the date we receive it. Keep the confirmation email.

3. Refunds

Situation	What happens
Cancelled within 7 days of your first Pro payment (any plan, including the founding offer)	Full refund, no questions asked.
Monthly plan, after the first 7 days	No refund. You can cancel any time; Pro carries on until the paid month ends, then you're not charged again.
Annual plan, cancelled after the first 7 days	Pro-rata refund for the full unused months remaining, with no cancellation charge.
Charged twice, or charged by mistake	Always refunded in full.
We remove a main Pro feature, or stop offering QuoteKit	Pro-rata refund of the unused part of your paid period.
Account closed by us for breaking the terms	No refund for the current period, unless the law requires one.

How refunds are paid: back to the original payment method through Paystack, within 30 days of your cancellation. When your bank shows the money depends on your bank. We do not deduct Paystack's processing fee from your refund.

4. Failed payments

• If Paystack can't take your renewal payment (for example an expired card or not enough funds), Paystack may try again and may email you. Please update your payment details.
• If the payment still can't be taken, your account moves to the free tier. Nothing is deleted (see section 5). You can upgrade again at any time.
• We don't charge late fees or interest.

5. Moving to the free tier and what happens to your data

When Pro ends (because you cancelled, or a payment failed):

• Your data stays. Your clients, quotes and invoices are not deleted.
• You can still log in, view your existing quotes and invoices and download their PDFs.
• The free-tier limits apply to new work. At the moment that is 3 new invoices per calendar month (quotes are unlimited).
• If you want your data deleted rather than kept on the free tier, delete your account in Settings or ask us to (see the Privacy notice). We keep billing records for payments you made to us for 5 years, as SARS requires.

6. Founding customer price

• If you cancel during the 12-month founding period, you keep the R29 price until your paid month ends.
• If you come back later, the standard Pro price applies.
• If you delete your account, you give up your founding place, and it isn't restored if you sign up again.

7. Cooling-off period (ECTA)

If you are a consumer and you bought Pro online, section 44 of the Electronic Communications and Transactions Act (ECTA) may give you the right to cancel within 7 days of the agreement, without giving a reason and without a penalty. Our 7-day full refund in section 3 gives you at least this, whether or not ECTA applies to you. Any refund due is paid within 30 days of cancellation.

8. Contact

Questions about billing, cancellation or refunds: info@jlivesolutions.co.za. Include the email address on your account and your Paystack receipt or reference if you have one.